Customer Solutions Representative (Construction)

Location: Alabama or Georgia, United States; onsite five days per week, Monday through Friday. Travel is 50% or more. Relocation assistance is available.

Salary: $97,530–$146,290 per year.

Company

hirify.global develops construction equipment, technologies, services, and customer solutions that support stronger and more sustainable communities.

What you will do

• Deliver the annual business plan for an assigned territory across machines, parts, attachments, services, Customer Value Agreements, customer activation, and other commercial priorities.
• Manage relationships with dealers and customers, identify growth opportunities, present solutions, and resolve customer issues.
• Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new product introductions.
• Partner with dealer sales, parts, service, product, attachment, and marketing teams to improve execution and sales capability.
• Improve dealer performance through funnel management, performance reviews, corrective action planning, and customer onboarding.
• Drive adoption of Cat Central, VisionLink, shop.cat.com, parts.cat.com, and other machine technology platforms while sharing customer and dealer insights internally.

Requirements

• Bachelor's degree preferred.
• Experience in a dealer-facing field assignment or another customer-facing role.
• Experience supporting sales growth, dealer capability development, customer onboarding, or commercial programs.
• Knowledge of machine sales, attachments, parts, services, dealer development, product support, and construction industry trends.
• Strong communication, negotiation, relationship management, organizational, critical-thinking, and decision-making skills.
• Ability to work onsite five days per week in Alabama or Georgia and travel 50% or more.

Culture & Benefits

• Collaborative, accountable, and customer-focused work environment.
• Medical, dental, and vision benefits, paid time off, parental leave, adoption benefits, and life and disability insurance.
• 401(k) savings plan, HSA, FSAs, incentive bonus, and employee discounts.
• Career development and tuition reimbursement.
• Company vehicle and cell phone stipend.
• Visa sponsorship is not available for this position.

Hiring process

• Employment offers are conditional on successful completion of a drug screen.