Junior Technical Support Specialist (Travel Tech)

Location: Remote from Georgia, Armenia, or Vietnam

Company

hirify.global develops online booking platforms and travel products for tourists, travel agents, and companies organizing business trips.

What you will do

• Support account managers, commercial teams, and operations teams with technical issues.
• Investigate why platform features or processes do not work as expected.
• Identify root causes of errors and provide solutions.
• Work with large volumes of technical data and recurring support requests.
• Collaborate closely with the team lead in a small internal support team.

Requirements

• At least 1 year of experience in technical or customer support.
• Strong logical and analytical thinking.
• Excellent written communication skills and attention to detail.
• Readiness to perform regular, repetitive, and routine tasks patiently.
• Genuine interest in technical products and error investigation.
• English at B1 level or higher is required.

Nice to have

• Basic SQL knowledge.
• Experience with Jira and CRM systems.
• Familiarity with Postman, Grafana, or Kibana.
• Experience in travel tech or B2B products.

Culture & Benefits

• Flexible schedule and remote work opportunity from the listed countries.
• Internal onboarding, training, soft-skills, and leadership development programs.
• Partial compensation for external training and conferences.
• Corporate English school with group and individual lessons and speaking clubs.
• Corporate prices on hotels and travel services.
• MyTime Day Off: an additional paid non-working day.