Business Technical Analyst (Higher Education)

Location: Primarily on-site in Commerce, Texas; occasional remote work may be permitted with prior supervisor approval. Candidates must be authorized to work in the United States without current or future employer sponsorship.

Salary: $58,000 annually.

Company

East Texas A&M University is a fast-growing public university within the Texas A&M University System, focused on academic excellence, research innovation, and student success.

What you will do

• Analyze enrollment management and student affairs processes, workflows, and system functionality to identify improvements, automation opportunities, and efficiency gains.
• Gather and translate business requirements into functional and technical specifications.
• Support the implementation, configuration, enhancement, and optimization of CRM, SIS, admissions, engagement, and student success platforms.
• Validate data across systems and support reconciliation, mapping, migration, governance, reporting, dashboards, and data definitions.
• Support integrations, APIs, data feeds, automated processes, system upgrades, vendor projects, and user acceptance testing.
• Create workflow diagrams, process documentation, standard operating procedures, user documentation, and technical support for leadership and functional teams.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related STEM field.
• At least four months of experience in a technical analyst, data analyst, or programmer/DBA role.
• Proficiency in SQL and data analysis, with experience supporting large relational database systems.
• Strong written and verbal communication skills, including the ability to explain complex technical topics to non-technical stakeholders.
• Ability to manage multiple priorities, work independently, and maintain professionalism and discretion when handling confidential information.
• Ability to maintain the security and integrity of critical infrastructure.
• Employment requires authorization to work in the United States without current or future employer sponsorship.

Nice to have

• At least one year of experience in a business technical analyst, data analyst, or programmer/DBA role.
• Experience in higher education or with Banner, Element451, or Salesforce.
• Programming or querying experience with PL/SQL, Apex, R, Python, or similar tools.
• Experience with Oracle, Banner SIS, WebFocus, Salesforce, Element451 Segments, Constituo, UC4, SFTP, API integrations, advanced Microsoft Excel, Power BI, Tableau, or Git.

Culture & Benefits

• Full-time staff position in a collaborative public university environment with career growth and academic excellence opportunities.
• Employee tuition assistance for master’s and doctoral programs and access to research opportunities at an R2 research institution.
• Health, dental, vision, life, and long-term disability insurance, with university contributions toward health and basic life insurance premiums.
• Paid holidays, sick leave, vacation, retirement through the Teacher Retirement System of Texas, and optional additional retirement plans.
• Physical wellness programs and wellness release time for eligible employees.
• All positions are security-sensitive; employment is contingent on credential verification and completion of a criminal history investigation.

Hiring process

• Submit the application electronically through the Texas A&M Online Employment Services website; incomplete or improperly submitted applications may be excluded.
• Upload a cover letter, resume/CV, three professional references with complete contact information, and transcripts. Unofficial transcripts are accepted initially; official transcripts are required after acceptance of a verbal offer.
• Up to five documents may be uploaded, with a maximum size of 5MB per document. Unsolicited recommendation letters will not be considered.