Employee Benefits Account Manager

Location: Syracuse, NY, USA

Pay range: $31.25–$40.87 per hour

Company

Brown & Brown provides insurance and employee benefits services, supporting clients through policy administration and benefits-related service.

What you will do

• Service selected group agency accounts and administer employee benefit policies.
• Reconcile claim issues, enrollment problems, carrier billing discrepancies, and eligibility questions.
• Communicate with carriers, members, providers, brokers, and employees to clarify benefits and resolve disputes.
• Participate in client meetings, sales calls, enrollment meetings, and departmental service meetings.
• Support new business implementation and assist with training new Account Managers.
• Educate clients and colleagues on HIPAA, COBRA, FMLA, and other applicable federal and state legislation.

Requirements

• Strong oral, written, telephone, customer service, and interpersonal communication skills.
• Ability to handle extended conversations, de-escalate difficult interactions, and make independent decisions using sound judgment.
• Proficiency with Microsoft Windows, including Word, Excel, PowerPoint, and Publisher.
• Knowledge of standard office equipment and administrative tools.
• New York State Life, Accident & Health License required.

Nice to have

• College degree in a business-related field or equivalent experience.
• Three years of employee benefits customer service experience at an agency or company.

Culture & Benefits

• Merit-based culture that rewards initiative and customer focus.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.