Computer Support Specialist

Location: Plano, Texas, United States. Workplace: On-site

Company

hirify.global is an employee-owned company that has operated for over 90 years and provides business services through multiple groups supported by its Information Technology department.

What you will do

• Respond to, resolve, triage, and escalate incidents and service requests in person and by phone.
• Support employees with computers, peripherals, business applications, operating systems, and security credentials.
• Support application patching, testing, licensing, installation, upgrades, performance monitoring, vendor coordination, documentation, and end-user training.
• Support computer and office technology lifecycles, including imaging, deployment, profile transfers, inventory, hardware and operating system support, and printer agreements.
• Use ITSM and ticketing systems, maintain the shared knowledge base, meet SLAs, and contribute to process and tool improvements.
• Educate users on cybersecurity practices covering credential management, phishing awareness, malicious activity, and physical security.

Requirements

• Working knowledge of service desk systems, phone systems, business applications, workflows, and support processes.
• Knowledge of computer hardware, Microsoft Office, and Microsoft operating systems.
• Bachelor’s degree in a relevant specialty or equivalent IT support experience.
• Strong written and verbal communication, customer service, problem-solving, critical-thinking, organization, and escalation skills.
• Ability to work a variety of shifts, maintain regular predictable attendance, work in a fast-paced collaborative environment, and safely lift up to 35 pounds.
• Maintain or obtain ITIL Foundation certification within one year of starting.

Culture & Benefits

• Medical, dental, and vision coverage.
• Company 401(k) and ESOP contributions.
• Paid sick, vacation, maternity, parental, and holiday leave.
• Professional development opportunities and tuition reimbursement up to a $15,000 lifetime cap.
• Discounted personal insurance and charitable gift-matching programs.
• Employee-focused environment built around business ethics, integrity, and community involvement.