Support Analyst (SQL)

Location: Manila, Philippines; hybrid arrangement with 2 days working from home. Office location: Ortigas.

Company

Real estate software provider developing PropTech solutions for property and facilities management.

What you will do

• Act as the primary customer contact and advocate, taking ownership of reported issues.
• Manage and prioritize support tickets while providing clear and timely updates.
• Analyze root causes and identify ways to prevent recurring issues.
• Coordinate with consultants and engineers to resolve escalated cases.
• Contribute to knowledge-base articles and continuous improvement initiatives.

Requirements

• At least one year of experience in helpdesk support or a related technology role.
• Diploma, degree, postgraduate diploma, professional degree, engineering qualification in Computer Science or Computer Engineering, or equivalent.
• Experience with SQL and strong computer skills, including Microsoft Office.
• Familiarity with the property and software industry, facilities management systems, procurement processes, and basic accounting practices.
• Strong organizational, analytical, communication, problem-solving, and time-management skills.
• Ability to work independently under pressure and collaborate effectively with a team.

Culture & Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Hybrid working arrangement with two work-from-home days.
• HMO coverage with free dependent coverage upon hire.
• Free 24/7 access to office gyms in Ortigas and Makati.
• 20 annual leave days, including five credits convertible to cash.
• Prime office location with access to MRT stations, restaurants, and banks.