5 дней назад
Intermediate / Senior Digital Support Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Intermediate / Senior Digital Support Analyst (AWS Lambda/Dynatrace): Supporting digital and e-commerce services used by guests and franchise locations worldwide with an accent on incident triage, investigation, escalation, and technical communication. Focus on analyzing alerts and logs, driving complex issues to resolution with development teams and external partners, and supporting application and service deployments.
Location: Remote role hiring in Latin America
Company
is a remote-first IT services company providing software engineering expertise to technology companies through a distributed team.
What you will do
- Respond to and triage alerts related to digital and e-commerce applications and services.
- Investigate incidents escalated from Level 1 Technology Support and assess impact and severity.
- Track incidents through resolution and escalate to additional teams when needed.
- Monitor and analyze logs, trends, and guest feedback related to digital services.
- Support new application and service deployments and handle out-of-band support requests.
- Collaborate with development teams, external partners, and support teams to resolve issues and communicate status updates.
Requirements
- 5+ years of experience in technical support roles.
- Strong investigation, root-cause analysis, incident management, triage, and escalation skills.
- Strong verbal and written communication skills, including translating technical issues for non-technical audiences.
- Experience creating technical documentation and working collaboratively to find solutions beyond standard procedures.
- Must be based in Latin America.
- English CV required.
Nice to have
- Familiarity with AWS Lambda, Dynatrace, Postman, ServiceNow, DynamoDB, Azure DevOps, or BrowserStack.
- Experience supporting public-facing e-commerce applications, third-party delivery integrations, or Point-of-Sale systems.
- Experience supporting a large client or user base, preferably in the quick-service restaurant industry.
- Bachelor’s degree or higher in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
Culture & Benefits
- Remote-first work with a distributed team across more than 55 countries.
- Opportunity to support digital services used by millions of guests worldwide.
- Hands-on experience with cloud, monitoring, API testing, and incident-management tools.
- Professional and personal growth within a diverse international team.
Hiring process
- Submit a CV in English.
- Complete an introductory recruiter call, followed by an internal interview.
- Complete a client interview before receiving an offer.
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