Standardisation Administrator (Education)

Location: Manchester, United Kingdom

Company

hirify.global is a UK provider of academic qualifications, marking more than 10 million exam papers each year.

What you will do

• Support the preparation of associates and maintain strong relationships that enable timely and accurate marking.
• Provide customer service to schools, colleges, associates, and internal stakeholders through CRM systems, telephone, and face-to-face communication.
• Complete departmental activities, contribute to plans and targets, and identify opportunities to reduce waste and costs.
• Apply organisational policies and legislative requirements, including health and safety, equal opportunities, and information security controls.
• Lead a small group of temporary staff during peak periods, including reporting and meeting internal and external service-level agreements.
• Coordinate with customer services, data control, results, resource management, and logistics teams.

Requirements

• Degree-level education or experience in a similar role.
• Experience working in a busy office environment or equivalent, delivering against multiple deadlines and under pressure.
• Good knowledge of administrative procedures and strong proficiency with Microsoft Office and database systems.
• Ability to organise and supervise staff, support business change, and contribute to new processes or technologies.
• Strong communication, customer-service, organisational, adaptability, and attention-to-detail skills.
• Understanding of relevant end-to-end supply chain processes and the educational and business context in which hirify.global operates.

Culture & Benefits

• Professional and customer-focused working environment supporting education and academic assessment.
• Opportunities to contribute to continuous improvement and business change.
• Role involves collaboration with internal colleagues, schools, colleges, associates, and logistics teams.
• Responsibilities include coaching, feedback, and development of temporary staff during peak periods.