New Instructions Administrator

Location: Bolton, United Kingdom; hybrid workplace

Company

Provides legal and insurance claims solutions to insurers, businesses, and other suppliers to the insurance sector, combining legal expertise, technology, and AI-based claims handling.

What you will do

• Manage and process high volumes of incoming client instructions and emails.
• Download, combine, and organise documentation from client portals and databases.
• Log incoming work accurately to maintain audit trails and traceability.
• Prioritise urgent instructions and process them within agreed service levels.
• Maintain compliance with data protection requirements and regulatory standards.
• Support file closures, post distribution, reception activities, and other Business Support operations.

Requirements

• Five GCSEs at grades A–C or equivalent, including Maths and English.
• Basic experience with Microsoft Outlook and confident general IT skills.
• Strong attention to detail, organisational skills, and administrative capability.
• Good communication skills and the ability to work effectively within a team.
• Ability to manage competing priorities and meet deadlines.

Culture & Benefits

• Supportive and collaborative working environment.
• Clear career progression toward a File Opening role, with development opportunities.
• Fixed-term, full-time employment with a hybrid working arrangement.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to three days.
• Healthcare cash plan, pension contributions, employee assistance and wellbeing support.
• Additional benefits include an incentive plan, volunteering programme, cycle-to-work scheme, season ticket loan, gym membership options, and retail discounts.

Hiring process

• Application, initial phone call, CV review, case study, interview, offer, and hire.