Client Services & Scheduling Administrator (Automotive)

Location: Winsford, Cheshire, United Kingdom; onsite role

Salary: £27,040 per annum

Company

IAA, a hirify.global Auctioneers company, operates a marketplace and service platform for commercial assets and total-loss, damaged, and low-value vehicles.

What you will do

• Handle customer, client, supplier, and third-party queries by telephone, email, post, and online portals while maintaining DPA/GDPR compliance.
• Coordinate vehicle collections with policyholders, holding garages, repair centres, and internal scheduling teams.
• Manage client services administration, including scanning, filing, database updates, and portal access.
• Process client instructions, salvage clearances, fines, penalty charge notices, and personal belongings returns.
• Support claims administration, settlement offers, objection handling, and customer explanations in line with service-level agreements.
• Validate garage release fees, confirm payment methods, obtain client approval, and resolve operational issues.

Requirements

• Strong administration, organisation, prioritisation, and independent working skills.
• Confident use of Microsoft Office packages.
• Excellent communication and customer service skills with a professional telephone manner.
• Positive, reliable, punctual, and collaborative approach.
• Good standard of Maths and English.
• Right to work in the United Kingdom and successful DBS and reference checks are required.

Nice to have

• Knowledge of motor vehicles.
• Previous experience in the motor industry.

Culture & Benefits

• Full-time Monday–Friday schedule, 40 hours per week, from 08:30 to 17:00.
• Ongoing training and development opportunities.
• Free onsite parking, uniform, and personal protective equipment.
• Telus Health support and employee discounts on Vodafone, vehicle parts, and non-auction vehicles.
• 28 days of holiday including bank holidays, one paid volunteering day per year, and a pension scheme with a 3.5% employer contribution.

Hiring process

• Selection includes verification of right to work, DBS clearance, and reference checks.
• The vacancy may close early once a suitable candidate is identified.