Starlink Enterprise Customer Success Lead

Location: Redmond, Washington, United States; travel to customer sites and meetings may be required.

Company

SpaceX develops aerospace technologies, including Starlink, a satellite constellation providing low-latency broadband internet.

What you will do

• Serve as the primary point of contact for a portfolio of enterprise customers from contract signature through onboarding, activation, account management, and retention.
• Deliver customer service, resolve issues, build relationships, identify requirements, and manage expectations.
• Collect and champion customer feedback to influence programmatic and technical development.
• Retain and grow assigned hardware and service revenue while tracking readiness, requirements, schedules, risks, and delivery milestones.
• Lead process and system improvements that strengthen cross-functional handoffs, execution, customer experience, and business scalability.
• Support critical milestones and operational shifts through extended hours or weekend availability when needed.

Requirements

• Bachelor's degree in engineering or business, or a high school diploma/equivalency certificate with 2+ years of professional experience.
• 2+ years of consulting or project management experience and 1+ year in a customer-facing role.
• Strong written and verbal communication, presentation, problem-solving, empathy, active listening, and resilience skills.
• Ability to read contract documents and identify requirements and deliverables.
• Must satisfy U.S. ITAR eligibility requirements: U.S. citizenship or nationality, U.S. lawful permanent residency, refugee or asylee status, or eligibility to obtain the required U.S. Department of State authorizations.
• Must be available for travel to customer sites and meetings as needed.

Nice to have

• Experience in reseller, maritime, aviation, mobile backhaul, or satellite communications industries.
• Experience managing multiple projects under tight time and resource constraints.
• Technical knowledge of Starlink or telecommunications, including satellites, ground networks, or user terminals.
• Experience turning customer feedback into actionable improvements.

Culture & Benefits

• Customer-facing role supporting enterprise connectivity through Starlink.
• Cross-functional collaboration with programmatic and technical teams.
• Opportunity to improve systems and processes while scaling the enterprise business.
• Work may include extended hours, weekends, and operational shifts to support critical milestones.