14 дней назад
Customer Service Executive
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Executive (Customer Operations): Managing customer inquiries, orders, claims, and sales support activities in Penang with an accent on order expediting, issue resolution, invoicing, and customer relations. Focus on investigating process improvements, resolving discrepancies and complaints, and handling complex assignments with independent judgment.
Location: Penang, Malaysia
Company
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What you will do
- Respond to customer inquiries, research orders, expedite critical orders, and communicate order dispositions.
- Support quote preparation, order tracking, backlog processing, invoicing, returns, stock queries, reporting, and stock rotation.
- Investigate and resolve discrepancies, customer credit issues, claims, and complaints in accordance with consumer laws.
- Identify and participate in opportunities to improve processes, procedures, and key performance metrics.
- Maintain electronic and hard-copy records and collaborate with internal and external contacts.
Requirements
- At least five years of related work experience.
- High school diploma or equivalent.
- Computer, email, telephone, communication, and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Ability to work independently, exercise judgment, and handle complex assignments.
Culture & Benefits
- Collaborative work with internal and external contacts.
- Opportunities to participate in special assignments and process improvement initiatives.
- Responsibilities may have a significant impact on the department and customer business.
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