Customer Success Manager, Mid-Market Resi

Location: Hybrid, with 3 days per week in the office in Allen, Texas; local quarterly onsite attendance is required.

Company

hirify.global provides mobile apps, management software, giving technology, and Resi live-streaming solutions for organizations and communities.

What you will do

• Proactively manage a portfolio of SME and mid-market customers.
• Support customer deployment, adoption, and ongoing use of Resi solutions.
• Build customer relationships through coaching, training, and personalized engagement.
• Manage renewals, expansion opportunities, upsells, downsells, and churn mitigation.
• Attend local quarterly onsite meetings and track customer roadblocks and trends.
• Support customers' House of Worship missions and goals.

Requirements

• At least two years of customer success management or equivalent experience.
• Previous experience managing 100 or more accounts.
• Ability to learn technical products quickly.
• Strong written communication and interpersonal skills.
• Project management and renewal negotiation skills.
• Problem-solving, organization, multitasking, curiosity, and empathy.

Culture & Benefits

• Hybrid work model with 3 days in the office and 2 days remote each week.
• Employer-paid medical HDHP, dental, and vision premiums for employees.
• 401(k) matching and paid parental and adoption leave.
• 12 paid company holidays, 2 paid volunteer days, and 15 days of starting PTO.
• Inclusive workplace focused on supporting employees and community organizations.