Team Lead - Customer Collaboration and Digital Customer Experience (MedTech)

Location: Hybrid position based in Markham, Ontario, Canada; up to 10% business travel may be required.

Base pay: CAD 87,000–140,300 per year, plus eligibility for a discretionary performance bonus.

Company

Johnson & Johnson MedTech develops smarter, less invasive, and more personalized healthcare treatments through the combination of biology and technology.

What you will do

• Lead a team of two analysts delivering customer experience and supply chain improvements.
• Develop and execute the Customer Solutions Digital CX strategy.
• Partner with healthcare customers, sales, corporate accounts, and supply chain stakeholders to improve end-to-end order management.
• Analyze customer and JJMT supply chain processes, product flows, inventory, fulfillment, and logistics operations.
• Lead the design and implementation of solutions that connect J&J and customer supply chains.
• Drive change management, solution adoption, service improvements, and measurable business outcomes.

Requirements

• University degree required; supply chain or engineering education is preferred.
• 4–6 years of progressive business experience, including at least 3 years of supply chain experience or equivalent education.
• Project leadership or management experience and previous analytical experience.
• Demonstrated leadership, strategic thinking, collaboration, and interpersonal skills.
• Proven success delivering financial and service-level targets related to supply chain reliability.
• Ability to work in a hybrid role based in Markham, Ontario, Canada, with up to 10% business travel.

Nice to have

• French bilingualism.
• Experience in healthcare, medical technology, customer management, materials management, logistics, or inventory management.
• APICS CPIM or CSCP, PMP, Lean, or Six Sigma certification.
• Experience with SAP, Tableau, SQL, VBA, Cognos, and Excel.
• Experience leading teams in highly matrixed organizations.

Culture & Benefits

• Inclusive work environment focused on individual dignity, diversity, and merit.
• Opportunity to collaborate across commercial, supply chain, technology, and customer organizations.
• Eligibility for a discretionary performance bonus.
• Artificial intelligence is used in applicant assessment.