Operations Manager, AV Projects (Autonomous Vehicles)

Location: New York City; based in the NYC area with onsite work at local services several days per week and monthly travel across the United States.

Salary: $70,000–$90,000 per year, excluding equity or variable pay.

Company

hirify.global provides technology and operational services that transform public transportation networks into smart, data-driven, and accessible transit systems.

What you will do

• Run daily onsite operations and ensure safe, reliable, and accessible transportation services.
• Make real-time decisions about fleet availability, WAV compliance, rider accessibility needs, and unexpected operational issues.
• Analyze ridership trends, service performance, and fleet utilization to improve transit efficiency and rider independence.
• Translate rider, mobility-advocate, and community feedback into operational improvements.
• Coordinate local partners, safety drivers, third-party operators, AV partners, and internal teams.
• Travel to key markets to lead driver onboarding and specialized WAV safety and securement training.

Requirements

• Based in the NYC area and able to work onsite and in-office when needed.
• Operational experience in people management, logistics, customer service, or process-oriented work.
• Ability to triage live operational issues while developing long-term processes for service quality and accessibility compliance.
• Strong relationship-building, communication, follow-through, and partner coordination skills.
• Willingness to travel regularly, including monthly travel to services across the United States.

Nice to have

• Experience with paratransit, non-emergency medical transportation, or wheelchair-accessible vehicle fleets.

Culture & Benefits

• Mission-driven work focused on equitable access to public transportation.
• Free medical plans.
• 401(k) matching.
• Opportunity to work with autonomous and specialized accessible vehicle fleets.