Manager, Customer Experience (CX) - Personal Insurance Auto

Location: Hartford, Connecticut, United States

Annual base salary: $109,300–$180,200

Company

hirify.global is a property and casualty insurance company focused on serving customers, communities, and employees through innovation and collaboration.

What you will do

• Analyze auto insurance industry trends, customer research, feedback, and product performance data to identify experience pain points and opportunities.
• Translate customer insights into actionable recommendations for product partners and support product and experience OKRs.
• Develop and maintain customer journey maps and other artifacts that create a shared view of the auto customer experience.
• Represent the customer perspective in recurring auto product forums and recommend data-driven actions.
• Collaborate with Experience Design, Research, Marketing, Operations, and Analytics teams.
• Monitor the effectiveness of solutions and help drive measurable customer experience improvements.

Requirements

• Bachelor’s degree.
• At least four years of experience in experience management, market research, user experience design, or experience analytics; five years preferred.
• Knowledge of experience management methodologies and their application in the insurance industry.
• Strong data analysis skills, including interpreting trends and developing insights.
• Strong organizational, time management, relationship-building, and collaboration skills.
• Role location: Hartford, Connecticut, United States.

Culture & Benefits

• Health insurance coverage is available from the first day of employment for eligible employees and family members.
• hirify.global matches 401(k) contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.
• Pension Plan funded by hirify.global and a student loan savings program.
• At least 20 paid days off annually plus nine company holidays.
• Wellness resources, mental health counseling, health coaching, and caregiving support.
• Volunteer and charitable giving rewards programs.