Associate Customer Success Manager (Fintech)

Location: Washington, District of Columbia, USA. Hybrid schedule: four days per week in the office and Wednesdays working from home.

Base salary: $50,000–$55,000 per year, plus commission, equity, and benefits.

Company

hirify.global builds fintech and software solutions that help healthcare providers manage their practices more efficiently.

What you will do

• Serve as a primary point of contact for doctors, office managers, and practice administrators.
• Handle high-volume customer interactions across phone, SMS, and email, resolving inbound questions and day-to-day issues.
• Help customers understand hirify.global’s products and services and increase product usage.
• Proactively contact inactive and non-spending customers to drive re-engagement.
• Track customer activity, identify usage barriers, and follow up on open issues and next steps.
• Partner with Sales, Product, Operations, and Support to resolve issues and improve the customer experience.

Requirements

• 1–3 years of experience in customer success, customer support, sales, account management, or another customer-facing role.
• Bachelor’s degree or equivalent experience.
• Comfort speaking with customers by phone and managing a high volume of interactions.
• Strong written and verbal communication, problem-solving, organizational, and follow-up skills.
• Comfort with outbound outreach, customer activity data, systems, and workflows.
• Ability to work with urgency and ownership in a fast-paced early-stage environment.

Culture & Benefits

• Hybrid work policy with four office days and one work-from-home day each week.
• Equity participation for employees.
• Health, vision, and dental insurance options.
• Employer 401(k) match.
• Commission in addition to base salary.
• High-ownership environment focused on rapid growth, accountability, and impact.