Bilingual Client Care Specialist (Medical Cannabis)

Location: Remote in Canada; 40 hours per week, Monday to Friday

Salary: CAD 43,000–48,500 per year

Company

hirify.global is a global medical cannabis company providing regulated cannabis products and patient care services across Canada, Europe, Australia, and New Zealand.

What you will do

• Handle inbound calls, chats, emails, and case-management requests from patients, caregivers, and healthcare practitioners.
• Provide bilingual customer service in English and French, assist with forms and online procedures, and address registration, shipping, and account issues.
• Process orders, client documentation, medical records, and CRM updates with accuracy and confidentiality.
• Explain medical cannabis regulations, internal policies, registration procedures, and coverage requirements using approved communication.
• Manage VAC and third-party billing processes, including coverage applications, order processing, invoice investigations, and follow-up.
• Resolve complaints, support irate clients with empathy, and maintain interaction records required by Health Canada.

Requirements

• Fluent written and verbal English and French.
• Minimum Grade 12 diploma.
• One to three years of customer service experience.
• Experience with VAC processes and third-party billing processes.
• Strong attention to detail, organization, communication, diplomacy, analytical thinking, and confidentiality.
• Ability to work in a fast-paced inbound-call environment and follow strict healthcare, cannabis, and regulatory procedures.

Nice to have

• Administrative Assistant or Medical Office Assistant certificate.
• Experience in the medical cannabis industry.
• Knowledge of industry legislation and cannabis consumption methods.
• Experience with Microsoft Office and Dynamics.

Culture & Benefits

• Flexible remote work environment designed to support work-life balance.
• Flexible hours and meeting-free Friday afternoons.
• Professional development opportunities and modern technology.
• Team activities and an inclusive, diverse workplace.

Hiring process

• Submit a resume through the company website.
• Applications are reviewed by the Talent Acquisition Team rather than an AI screening system.
• Selected candidates are contacted by email.