Community Lead (Hospitality)

Location: New York, NY, United States of America. On-site position requiring presence in the building 5 days per week.

Base pay: $65,000 annually, plus role-specific incentive compensation.

Company

hirify.global provides flexible workspace solutions for businesses in more than 37 countries worldwide.

What you will do

• Lead hospitality and member engagement, anticipating needs and providing personalized support throughout the member journey.
• Resolve member feedback and complex escalations using NPS data, while implementing proactive service improvements.
• Support community events, desk coverage, networking, and member connection initiatives.
• Own building operations, service requests, move-in and move-out processes, maintenance work orders, and operational standards.
• Partner with Security and other stakeholders to maintain health and safety compliance and manage controllable operating costs.
• Support tours, ancillary service sales, membership upgrades, renewals, expansions, occupancy, and building revenue growth.

Requirements

• Bachelor’s degree or equivalent experience.
• Preferred 3+ years of experience in hospitality, multi-unit retail, or a related field.
• Experience managing multiple priorities in a fast-paced environment with a proactive, entrepreneurial, and accountable approach.
• Exceptional verbal and written communication skills with the ability to build rapport with entrepreneurs and Enterprise executives.
• Experience using data, Qualtrics, Salesforce, or other CRM tools to inform decisions and improve member satisfaction.
• Ability to work on-site in the New York building 5 days per week.

Culture & Benefits

• 20 days of paid time off and approximately 13 paid holidays.
• 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits, 401(k) plan, and life and AD&D insurance.
• Employee community groups, collaborative work, and opportunities to participate in global projects.