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18 дней назад

Business Systems Specialist (Salesforce/NetSuite)

35 000 - 45 000MXN
Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Mexico
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Business Systems Specialist (Salesforce/NetSuite): Supporting enterprise applications and resolving access, reporting, approval, integration, and synchronization issues with an accent on ITSM workflows, approval-driven access management, and audit-ready documentation. Focus on troubleshooting Salesforce and NetSuite environments, monitoring Boomi integrations, creating self-service runbooks, and coordinating escalations across distributed teams.

Location: Mexico City; hybrid work model with in-office attendance on Tuesday, Wednesday, and Thursday

Salary: MX$35K–MX$45K per month, with potential performance-based bonuses or role-based incentives.

Company

hirify.global provides an AI-powered, cloud-native Identity Security Platform for securing human and machine identities across enterprise infrastructure, applications, data, and AI environments.

What you will do

  • Manage the Jira Service Management queue by acknowledging, categorizing, prioritizing, routing, and resolving application-related requests.
  • Provide first-line support for Salesforce, NetSuite, Certinia PSA, Atlassian, and related enterprise systems.
  • Execute approved access changes, including roles, permission sets, groups, licenses, onboarding, and offboarding activities.
  • Monitor scheduled jobs, integrations, and synchronization processes across Boomi, Salesforce, and NetSuite.
  • Create and maintain Confluence knowledge articles, how-to guides, runbooks, and self-service resources.
  • Escalate complex issues with complete troubleshooting details and coordinate handoffs across time zones.

Requirements

  • At least 2 years of experience in IT support, application support, service desk, or business systems operations.
  • Hands-on experience with Salesforce, NetSuite, or a comparable CRM or ERP platform.
  • Working knowledge of ITSM practices, including prioritization, SLAs, escalations, and incident versus service request management.
  • Systematic troubleshooting skills, including information gathering, hypothesis testing, documentation, and escalation.
  • Strong written communication skills for explaining technical issues and next steps to non-technical users.
  • Ability to work from the Mexico City office on Tuesday, Wednesday, and Thursday and coordinate effectively across time zones.

Nice to have

  • Salesforce Certified Administrator, NetSuite SuiteFoundation, or an equivalent platform certification.
  • Experience administering access across multiple systems with approval workflows and audit trails.
  • Experience with Jira Service Management, Confluence, knowledge documentation, or operational runbooks.
  • Familiarity with SOX, ITGC, audited access-management practices, or financial close support.
  • Basic knowledge of SQL, SOQL, saved searches, Certinia PSA, Boomi, Gainsight, or Workday.

Culture & Benefits

  • Global, collaborative environment focused on innovation, respect, ownership, and continuous improvement.
  • Meaningful work supporting identity security for large organizations.
  • Competitive salary and performance-based bonus opportunities.
  • Healthcare insurance, pension or retirement matching, life insurance, employee assistance, paid time off, and company holidays.
  • Career progression and investment in employee development.

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