Lead, Technical Support (Treasury)

Location: Guadalajara, Jalisco, Mexico

Company

hirify.global operates and modernizes mission-critical technology systems for leading businesses, with a focus on AI-powered insights, innovation, and reliable infrastructure.

What you will do

• Support Treasury and Cash Management operations across payment processing, bank statement interfaces, scheduled jobs, and banking portals.
• Monitor Treasury applications, banking platforms, job schedules, and payment-related processes.
• Manage access controls, reconciliation activities, and banking portal administration.
• Investigate incidents and coordinate resolution with Treasury Operations, business users, banking partners, and technical support teams.
• Help maintain regulatory, security, and audit compliance across Treasury systems.

Requirements

• Strong problem-solving, analytical, critical-thinking, communication, and presentation skills.
• Experience managing multiple projects with strong attention to detail.
• Knowledge of incident and problem management processes.
• Experience with job scheduling and monitoring tools, ticketing systems such as ServiceNow, access management, and reconciliation processes.
• Strong Microsoft Excel skills and understanding of bank statements, payment processing, and cash management concepts.

Nice to have

• Treasury Management System experience.
• Knowledge of SWIFT, MT940, CAMT, ISO 20022, or bank connectivity.
• Experience with FIS Trax, FIS Integrity, FIS eBAM, or Moody's eCredit.
• Power BI, Power Automate, SQL, or automation experience.

Culture & Benefits

• Full-time role with a dynamic, hybrid-friendly company culture.
• Programs supporting financial, mental, physical, and social well-being.
• Personalized development goals, continuous feedback, coaching, and hands-on learning.
• Access to certification opportunities with Microsoft, Google, and Amazon.
• Inclusive culture focused on empathy, belonging, learning, and shared success.