Commercial and Sales Operations Lead

Location: Twinsburg, Ohio, United States; travel based on business and customer requirements.

Salary: $160,000–$180,000 per year.

Company

Crane is a global provider of mission-critical, highly engineered products and solutions serving the Process Flow Technologies and Aerospace & Electronics markets.

What you will do

• Lead Commercial Operations, Sales Operations, and Customer Care processes across Inquiry-to-Order and Order-to-Remittance.
• Own operating metrics, root-cause reviews, corrective actions, and continuous-improvement initiatives for sales, orders, margins, proposals, cycle times, and customer responsiveness.
• Develop pricing strategies, benchmarking, segmentation, margin analysis, pricing models, tools, and configurators.
• Lead forecasting, pipeline reviews, tender strategy, and complex proposal execution across Sales, Engineering, Finance, Supply Chain, Operations, Quality, and other functions.
• Support commercial agreements, deal reviews, risk governance, contract handovers, change orders, claims, amendments, and formal contract notices.
• Improve CRM data quality, dashboards, reporting, analytical tools, training, and commercial decision support.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field.
• Minimum 5 years of progressive experience in commercial operations, sales operations, pricing, proposals, contracts, business management, or a comparable B2B environment.
• Experience structuring complex proposals and agreements, assessing commercial risk, interpreting customer terms, and converting contractual commitments into executable requirements.
• Strong pricing, margin analysis, forecasting, pipeline performance, project management, process improvement, and problem-solving skills.
• Exceptional written and verbal English communication skills, including executive-level recommendations and updates.
• Proficiency with Salesforce or an equivalent CRM, Microsoft Office, dashboards, and commercial analytics applications; access to export-controlled data may be restricted under U.S. laws and company authorization requirements.

Nice to have

• Experience in industrial, energy, aerospace, nuclear, engineered-product, or other technically complex markets.
• Familiarity with ITAR, EAR, sanctions, trade compliance, public tenders, customer portals, and formal compliance matrices.
• Experience developing pricing models, configurators, proposal automation, reporting, analytics, or cross-functional process and system transitions.

Culture & Benefits

• Process-focused operating model built around the Crane Business System.
• Performance culture emphasizing accountability, ethics, continuous improvement, customer focus, and profitable growth.
• Opportunity to work across a global organization serving aerospace, nuclear, process, and industrial markets.
• Employment with a company that supports employee development, philanthropy, and community engagement.