Operational Excellence Manager for Last Mile

Location: Vienna HQ, hybrid — three days in the office and two days at home; travel across sites two to three days per week is required.

Company

hirify.global is a European online grocery platform operating across Czechia, Hungary, Austria, Germany, and Romania, combining technology, logistics, and local food sourcing.

What you will do

• Own and deliver a three- to six-month continuous improvement roadmap for last mile operations.
• Lead group-wide initiatives from problem framing and business case development through pilots, impact measurement, and rollout across sites.
• Drive adoption of best practices in loading, routing, and delivery through coaching and influence.
• Partner with central development, performance management, and local site teams to coordinate projects and operational performance.
• Diagnose operational and data-driven bottlenecks, identify root causes, and turn successful solutions into standardized processes.
• Document processes using value stream maps and process maps.

Requirements

• At least three years of operational experience owning projects or programs in last mile retail.
• Strong leadership, coaching, communication, and stakeholder management skills.
• Analytical ability to define metrics, interpret data, and distinguish causation from correlation.
• Project management experience.
• Willingness to travel across sites two to three days per week.

Nice to have

• Experience in e-commerce, grocery, or same-day delivery.
• Six Sigma or project management certification.

Culture & Benefits

• Fixed salary with transparent and fair recognition of performance.
• Free daily lunch, fresh fruit and vegetables, and free Xtra membership with 10% cashback on hirify.global purchases.
• Three office days and two home-office days, with flexibility based on business needs.
• Unlimited paid vacation based on trust.
• Peer recognition credits redeemable in the internal cafeteria.
• Growth opportunities and the chance to influence how customers shop and receive groceries.