Customer Care & Claims Agent Netherlands (m/f/d)

Location: Berlin, Germany; hybrid working role

Company

hirify.global develops and manages insurance solutions with the support of investor AXA, combining entrepreneurial flexibility with insurance technology expertise.

What you will do

• Act as the first point of contact for customers and partners in the Netherlands via phone and email.
• Log inquiries accurately and resolve customer issues at the first point of contact where possible.
• Open, manage, and proactively follow up on claims cases.
• Communicate decisions clearly to customers and partners while meeting service-level expectations.
• Maintain HubSpot and the internal contract management system.
• Work with Operations to improve customer, partner, and internal processes.

Requirements

• Dutch: native speaker required.
• English: fluent required.
• Experience in customer service, customer care, or a service center.
• Strong customer focus, decisiveness, assertiveness, and communication skills.
• Friendly and confident communication in calls, writing, and chats.
• Insurance industry experience is advantageous.

Nice to have

• German language skills.
• Experience in a B2B environment.
• Interest in insurance products and strong technology skills.
• Comfortable using AI tools to work more efficiently.

Culture & Benefits

• Opportunity to contribute to the strategy and growth of hirify.global and advance a leading core insurance system.
• Modern office environment in Berlin's City-West with a flexible hybrid work model.
• Subsidized lunch, BVG ticket discount, company bike and e-bike leasing, Urban Sports Club, and a mental well-being app.
• Visa and relocation support available if needed.
• Team events, weekly yoga classes, team runs, and other colleague activities.