Technical Support Specialist (iGaming)

Location: Remote worldwide

Company

hirify.global develops B2B sportsbook and risk-management products for the iGaming industry, serving clients and players across multiple markets.

What you will do

• Monitor alerts and investigate incidents from the initial report through resolution and confirmation.
• Reproduce client and internal issues, collect logs, screenshots, identifiers, and other supporting evidence.
• Resolve issues at L2 level and escalate complex cases to Engineering or Product with clear reproduction steps.
• Communicate directly with clients, explain incidents, provide realistic timeframes, and share updates.
• Maintain status-page incident notices and support L1 with technical questions.
• Improve troubleshooting guides, SOPs, documentation, and recurring-issue prevention while supporting 24/7 coverage.

Requirements

• Understanding of REST APIs, including methods, status codes, headers, authentication, and request and response structures.
• Ability to reproduce and validate API behavior with Postman or curl.
• Confident use of browser DevTools, including Network, Console, and Application tabs.
• Ability to read JSON, identify errors in logs, and understand basic WebSocket connections.
• Structured troubleshooting skills and the ability to write clear bug reports with reproduction steps and evidence.
• Clear written English.

Culture & Benefits

• Comprehensive health insurance and 100% paid sick leave.
• 20 paid vacation days plus 6 additional days off for important family events or celebrations.
• Continuous learning opportunities and tailored language courses.
• International team, corporate events, and team-building activities.
• Top-quality equipment and financial support through a welfare program.
• Relocation opportunities and support for remote talent across the globe.

Hiring process

• 30-minute recruiter call.
• 60-minute call with the Head of Support.
• 45-minute call with an HR Business Partner.