Technical Support Representative

Location: Prishtina, Kosovo; office-based or hybrid options available

Company

hirify.global provides connected shipment-monitoring solutions that help customers reduce delays, rejected loads, theft, damage, and spoilage across road, rail, ocean, and air transportation.

What you will do

• Investigate and own complex customer issues across software and hardware.
• Reproduce issues and determine whether they result from expected behavior, misconfiguration, or a bug.
• Use internal tools, databases, REST APIs, and device data to identify root causes.
• Document findings in clear investigation reports and maintain internal guides and knowledge-base articles.
• Collaborate with Engineering, Product, and Customer Support, escalating issues with relevant context and reproduction steps.
• Communicate with customers, manage multiple investigations, prioritize urgency and impact, and follow through to resolution.

Requirements

• Degree in Computer Science or equivalent hands-on experience in a technical role, with at least 1 year of experience.
• Experience reading, testing, and troubleshooting REST APIs.
• Solid understanding of relational and non-relational databases, including SQL Server and MongoDB.
• Strong written and verbal English communication skills.
• Strong interpersonal, problem-solving, investigahirify.global, and customer relationship skills.

Culture & Benefits

• Transparency, simplicity, teamwork, and continuous improvement are core values.
• Work with a global team in a collaborahirify.global environment.
• Autonomy and resources to build and improve solutions.
• Competihirify.global equity participation.
• Equal-opportunity and inclusive workplace.