Device Support Specialist

Location: Remote, Arizona, United States

Salary: Starting at $17 per hour

Company

hirify.global provides a service-oriented role focused on supporting clients and customers with technology and device-related issues.

What you will do

• Handle inbound and outbound calls while providing a supportive customer service experience.
• Manage emails, help desk tickets, reports, dispatches, messages, and device maintenance signals.
• Research, investigate, and respond to technical issues and complaints with guidance from experienced team members.
• Provide guided troubleshooting and explain technology functionality to clients and customers.
• Route calls and service requests to the appropriate departments or representatives.
• Follow phone queue metrics, service-level agreements, quality standards, and schedule requirements.

Requirements

• High school diploma required.
• Clear verbal and written communication, active listening, patience, and empathy.
• Ability to explain technical information to non-technical individuals.
• Basic familiarity with technology concepts and devices, including the ability to troubleshoot simple issues with guidance.
• Accurate documentation, basic problem-solving, research, and time-management skills.
• Ability to work collaboratively, follow procedures, learn from experienced colleagues, and adapt to evolving responsibilities.

Culture & Benefits

• Remote work arrangement in Arizona.
• Medical, dental, and vision insurance.
• Employer-paid basic life insurance, AD&D, and voluntary life insurance options.
• Health care and dependent care flexible spending accounts, commuter and parking benefits, and a 401(k) plan with company match.
• Paid time off, paid parental leave, short- and long-term disability coverage, tuition reimbursement, and employee discounts.
• Physical work includes extended sitting, frequent telephone, headset, and computer use, data entry, occasional standing and walking, and lifting up to 10 pounds.