Technical Support Specialist

Location: Remote from Ukraine; shifts aligned with US business hours, between 12:00pm and 4:00am Monday through Friday

Company

hirify.global provides an AI-powered, conversation-centric platform for customer experience and team collaboration, serving businesses worldwide.

What you will do

• Troubleshoot customer issues across hardware, software, operating systems, and networking systems.
• Process and resolve support requests through multiple communication channels while identifying root causes.
• Communicate clearly and professionally to deliver positive, productive customer interactions.
• Document customer interactions, issues, and resolutions accurately and consistently.
• Maintain and update customer systems, manage multiple requests, and meet daily and monthly performance metrics.
• Use AI tools such as ChatGPT and Microsoft Copilot to summarize interactions, identify action items, and improve response quality.

Requirements

• At least 2 years of customer service experience, preferably in technical support or a help desk environment.
• Working knowledge of PC and Mac operating systems and Microsoft Office applications.
• Hardware and networking knowledge is preferred.
• Advanced English fluency is required in spoken and written communication.
• Ability to work remotely from Ukraine and regularly work shifts aligned with US business hours.
• Strong troubleshooting, analytical, organizational, and communication skills, with a willingness to learn new technologies.

Culture & Benefits

• Supportive, collaborative, high-energy environment focused on customer service and meaningful connections.
• Continuous learning, development opportunities, and career progression.
• Medical, dental, life, disability, traumatic injury, and critical illness coverage.
• Paid time off, paid sick leave, paid parental leave, and paid holidays.
• Employee Assistance Program, wellness initiatives, and ongoing learning support.