Technical Customer Service Specialist

Location: Kingston, United Kingdom; hybrid work arrangement

Company

hirify.global provides information services, technology, and professional solutions for the finance, tax, accounting, risk, compliance, health, and legal sectors.

What you will do

• Assist customers with product and service installation and initial setup.
• Provide basic troubleshooting and support for common technical issues.
• Document customer inquiries, issues, and resolutions accurately in the customer service management system.
• Follow scripts and guidelines, escalating complex issues to higher-level specialists when required.
• Help customers use products and services and maintain current knowledge of product features and updates.
• Share recurring customer issues to support knowledge base improvements.

Requirements

• Ability to diagnose and resolve common technical problems.
• Clear communication skills for effective customer interactions.
• Accurate documentation of issues and resolutions.
• Basic understanding of products and services, with the ability to follow technical scripts.
• Ability to manage multiple customer inquiries and identify when escalation is needed.
• Willingness to attend routine technical training sessions.

Culture & Benefits

• Hybrid working arrangement.
• Routine training to develop technical support skills.
• Opportunity to contribute to product knowledge base improvements.
• Interviews may include an onsite appearance at a hirify.global office.

Hiring process

• Applicants participate in interviews without AI tools or external prompts.
• Interviews assess individual skills, experience, and communication style.
• Applicants may be required to attend an onsite interview at a hirify.global office.