Senior Technical Support Engineer (Cybersecurity)

Location: United States; remote

Salary: USD 100,000–150,000 per year, plus bonus opportunity and equity.

Company

hirify.global provides an AI- and automation-driven cybersecurity platform used by enterprises, government agencies, and managed security service providers.

What you will do

• Serve as the primary escalation point for critical and high-impact customer issues across the US and LATAM region.
• Perform hands-on troubleshooting for SIEM pipelines, log ingestion, parsing, normalization, network security, endpoint and cloud telemetry.
• Investigate performance, scalability, and data integrity issues in complex distributed systems.
• Participate in support ticket rotation, including on-call and weekend coverage.
• Lead Severity 1 incident calls, communicate with security teams and leadership, and provide actionable guidance.
• Drive root cause analysis and corrective actions while collaborating with Engineering, Product, DevOps, and SOC teams.

Requirements

• 5+ years of experience in technical support, systems engineering, or security operations.
• Deep understanding of SIEM architectures, log pipelines, network protocols, Linux systems, troubleshooting, and performance tuning.
• Hands-on experience with regex, JSON, CEF, LEEF, log parsing, and normalization.
• Experience with AWS, Azure, or GCP and security technologies such as firewalls, IDS/IPS, EDR, and IAM.
• Strong troubleshooting skills across distributed systems and a background in SIEM, cybersecurity, or large-scale observability platforms.
• Must be located in the United States; remote work is available.

Nice to have

• Experience supporting enterprise or MSSP customers.
• Background in SOC operations or incident response.
• Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms.
• Experience in 24×7 global support environments.

Culture & Benefits

• Pre-IPO stock options, bonus opportunity, and equity.
• Medical, dental, vision, and life insurance.
• 401(k), paid time off, and an employee assistance program.
• Employee discount, referral, rewards, and recognition programs.
• Collaborative culture focused on diversity, openness, innovation, and operational excellence.

Hiring process

• The interview process may include an in-person interview with the team.