Workforce Operations Resource Assistant

Location: London, with a hybrid arrangement requiring 3 days per week in the Osterley office. Applicants must have the appropriate right to work in the UK; visa sponsorship is not offered.

Company

A leading media and entertainment company delivering television, sports, news and arts content through innovative products and services.

What you will do

• Build and maintain fixed-pattern rotas using agreed templates, staffing arrangements and deadlines.
• Check rota information for gaps, clashes, missing data and inconsistencies, correcting straightforward errors.
• Maintain accurate workforce and rostering system data in line with data standards.
• Communicate routine rota information and confirmed changes to colleagues and stakeholders.
• Escalate complex queries and exceptions to a Resource Coordinator.
• Support Resource Coordinators and the Workforce Planning Manager with operational tasks and ad hoc projects.

Requirements

• Careful, methodical approach with strong attention to detail.
• Good organisational skills and the ability to follow repeatable processes and meet deadlines.
• Ability to identify errors, act within agreed boundaries and request support when needed.
• Clear written and verbal communication skills.
• Calm, dependable and collaborative approach in a busy operational environment.
• Willingness to learn about rostering, workforce planning and live production requirements.

Nice to have

• Experience in rostering, scheduling or shift coordination.
• Understanding of fixed working patterns, leave records or workforce systems.
• Experience in broadcasting, live events, sport or another operational environment.

Culture & Benefits

• Hybrid working with three office days per week at the Osterley campus.
• Free hirify.global TV or NOW package, including hirify.global Sports and hirify.global Cinema.
• Pension package with up to 9% employer contribution.
• Private healthcare with mental health support, digital GP and dental insurance.
• Discounts on products, Sharesave and Tech schemes, plus hirify.global VIP rewards and experiences.