Operational Training Specialist

Location: Based in Adelaide or Melbourne, Australia

Company

hirify.global Retail operates more than 1,000 retail, convenience and quick service restaurant locations across Australia and is part of the ASX-listed hirify.global Australia Group.

What you will do

• Coach and develop Area Managers and Store Managers to deliver effective in-store training.
• Provide train-the-trainer expertise, guidance and support across the retail network.
• Develop and implement training tools, resources and capability frameworks.
• Maintain training governance and quality assurance aligned with operational standards.
• Support new store openings, operational initiatives and performance improvement activities.
• Identify capability gaps and lead continuous improvement initiatives with stakeholders across the business.

Requirements

• Experience in training, learning and development, capability building or operational enablement.
• Ability to coach and influence leaders across multi-site retail or operational environments.
• Experience developing and implementing train-the-trainer frameworks and capability programs.
• Strong stakeholder management, facilitation, communication and presentation skills.
• Ability to analyse capability gaps and implement practical solutions with measurable outcomes.
• Certificate IV in Training & Assessment or related Learning and Development or Adult Education qualifications is desirable.

Nice to have

• Experience in retail, convenience, quick service restaurants or other multi-site operations environments.

Culture & Benefits

• Flexible working arrangements supporting work-life balance.
• Generous parental leave, birthday leave and additional leave benefits.
• Health, wellbeing, lifestyle and fuel-saving discounts.
• Employee share plan and novated leasing benefits.
• Service recognition program and a focus on diversity and inclusion.