Cyber Customer Success Manager (Cybersecurity)

Location: Hybrid, with work based in Paris or Munich

Company

Stoïk provides cyber tools and insurance-related services, including the Stoïk Protect application and Managed Detection and Response services.

What you will do

• Manage bulk and one-to-one onboarding for new customers using Stoïk Protect.
• Provide ticket-based basic support and advanced guidance on cyber tools and insurance prerequisites.
• Promote cyber prevention services, support customer retention, and identify MDR cross-selling opportunities.
• Improve onboarding processes and provide actionable feedback to the Product team.
• Create onboarding documents, guides, and training materials.
• Coordinate with Cyber, Tech, Product, Marketing, and Sales teams to meet customer needs and support feature launches.

Requirements

• Professional experience in cybersecurity.
• Business proficiency in German and English, both written and spoken.
• Excellent communication, presentation, and interpersonal skills.
• Experience collaborating across teams in an international environment.
• Process-oriented mindset, strong execution skills, and ability to learn quickly.
• Some sales orientation and ability to promote additional services.

Culture & Benefits

• Hybrid work arrangement connected to the Paris headquarters or Munich office.
• Full-time position within the Customer Success department.
• Cross-functional collaboration with Cyber, Tech, Product, Marketing, and Sales teams.
• High-volume customer environment focused on service-level adherence and customer satisfaction.