Customer Success Engineer (YouTrack)

Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Prague, Czech Republic; or remote from Germany

Company

hirify.global develops developer tools, including YouTrack, a project management product used by more than 100,000 teams worldwide.

What you will do

• Provide technical guidance and pre-sales engineering support to potential customers.
• Lead onboarding sessions, technical training, product demonstrations, and Q&A sessions.
• Create sales, demo, and promotional materials and adapt demo environments to specific use cases.
• Manage large customer accounts and proactively support retention and account development.
• Connect customer feedback and requirements with the product team.
• Recruit partners and help them develop their YouTrack deployment capabilities.

Requirements

• At least three years of customer-facing experience in project management, software development, or a related field.
• Fluent written and spoken English for communication with customers, partners, and the team.
• Strong verbal and written interpersonal communication skills.
• Confidence presenting in person and remotely, hosting Q&A sessions, and conducting product demos.
• Technical background with developer tools and hands-on experience in software development, QA, system administration, release automation, or a related area.
• Experience building and developing B2B relationships and working independently in a distributed team.

Nice to have

• German language skills.

Culture & Benefits

• Work in a distributed team supporting customers and partners worldwide.
• Collaborate with a product used by more than 100,000 teams.
• Inclusive workplace focused on welcoming people regardless of background, identity, religion, age, accessibility needs, or orientation.