Executive, Customer Service (4-months contract)

Location: Hong Kong; hybrid work arrangement

Company

hirify.global operates an AI-powered personal finance aggregation and comparison platform across insurance and banking markets in Asia.

What you will do

• Respond promptly and accurately to customer inquiries through email, chat, and phone.
• Resolve customer issues and complaints while maintaining a positive customer experience.
• Explain MoneyHero products and services clearly and concisely.
• Escalate complex inquiries and complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and contribute to customer service process improvements.
• Collaborate with colleagues to achieve department goals.

Requirements

• Fluent written and spoken Hong Kong Cantonese is mandatory.
• Good written and verbal English communication skills are required.
• At least 1 year of customer service experience, specifically handling email and chat inquiries.
• Proficiency with customer service software and tools.
• Strong problem-solving, critical-thinking, multitasking, prioritization, and attention-to-detail skills.
• Positive and professional attitude.

Culture & Benefits

• Four-month contract position with competitive salary and benefits.
• Annual leave, birthday leave, tenure leave, and international remote work leave.
• Professional training, career advancement, and internal mobility opportunities.
• Insurance coverage and a mental wellness program.
• Inclusive and diverse working environment focused on financial impact and innovation.