Executive, Customer Service (4-months contract)

Location: Fully remote, based in Malaysia. Candidates based in Malaysia are prioritized, and work visa sponsorship is not available.

Company

hirify.global is a tech- and AI-powered personal finance aggregation and comparison platform operating across Singapore, Hong Kong, Taiwan, and the Philippines.

What you will do

• Respond promptly and accurately to customer inquiries through email, chat, and phone.
• Resolve customer issues and complaints while maintaining a positive customer experience.
• Provide clear information about products and services.
• Escalate complex inquiries to the appropriate department or supervisor.
• Maintain accurate customer interaction records and follow service procedures.
• Collaborate with colleagues and contribute to customer service process improvements.

Requirements

• Fluency in written and spoken Hong Kong Cantonese is mandatory.
• Good written and verbal English communication skills are required.
• At least one year of customer service experience, particularly handling email and chat inquiries.
• Proficiency with customer service software and tools.
• Strong problem-solving, critical thinking, multitasking, prioritization, and attention to detail.
• Ability to work independently and collaboratively with a positive, professional attitude.

Culture & Benefits

• Annual leave, birthday leave, tenure leave, and international remote work leave.
• Professional training, career advancement, and internal mobility opportunities.
• Insurance coverage and a mental wellness program.
• Work with a distributed team supporting customers across multiple markets.
• Inclusive and diverse working environment.