11 дней назад
Customer Service Representative (French Speaker)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative (French Speaker) (Order-to-Cash/Global B2B): Supporting international customers through inquiries, orders, deliveries, follow-ups, and issue resolution with an accent on French and English communication, cross-functional coordination, and customer experience. Focus on improving Order-to-Cash services through Lean, Six Sigma, analytics, automation, and AI-enabled tools.
Location: Taguig, Philippines
Company
is a global science and materials company creating solutions for industries including worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, and consumer goods.
What you will do
- Support global B2B customers with inquiries, orders, deliveries, follow-ups, and issue resolution.
- Guide customers through the Order-to-Cash journey and coordinate delivery-related requests.
- Communicate with customers in French and English.
- Collaborate with Supply Chain, Logistics, Sales, Customer Operations, and other global teams.
- Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve service delivery.
Requirements
- French and English proficiency in speaking, listening, writing, and reading is required.
- At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
- Clear communication, effective problem-solving, customer focus, attention to detail, adaptability, curiosity, and willingness to learn.
- ERP experience is advantageous but not required.
- The role is based in Taguig, Philippines.
Culture & Benefits
- Global customer experience and cross-functional business exposure.
- Opportunities to develop communication, problem-solving, process improvement, analytics, automation, and AI-enabled skills.
- Respectful and collaborative culture with recognition, learning, and shared celebrations.
- Career growth opportunities within .
- Employees contribute to Environmental Health and Safety culture through safety policies, hazard identification, and continuous improvement.
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