Customer Issue Resolution Analyst (Japanese Speaker)

Location: Taguig, Philippines

Company

hirify.global is a global science and materials company developing solutions for worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and other industries.

What you will do

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive appropriate next steps.
• Handle issues involving orders, pricing, billing, deliveries, returns, credits, and disputes.
• Communicate with global B2B customers in Japanese and English.
• Collaborate with Supply Chain, Logistics, Finance, Sales, and Customer Operations teams.
• Use Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve resolution processes and customer experience.

Requirements

• Proficiency in English and Japanese across speaking, reading, writing, and listening is required.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Clear communication, effective problem-solving, attention to detail, adaptability, curiosity, and willingness to learn.
• ERP experience is advantageous but not required.
• The role is based in Taguig, Philippines.

Culture & Benefits

• Gain global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Develop skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• Work in a respectful and collaborative environment that values learning, recognition, and meaningful work.
• Build career opportunities with a global science and materials company.
• Contribute to hirify.global's Environmental Health and Safety culture by following safety policies, identifying hazards, and supporting continuous improvement.