Customer Billing Escalation Specialist

Location: Remote in the Philippines

Company

hirify.global is a clean technology company providing renewable energy, HVAC, financing, software, and customer management solutions.

What you will do

• Review escalated complaints submitted through billing partners, CX, or Finance Operations.
• Investigate EPC complaints using customer information, EPC responses, and internal system data.
• Communicate with EPCs and customers to request information and resolve billing concerns.
• Recommend outcomes such as EPC net funding, customer billing cancellation, or continued collections.
• Collaborate with CX, CAT, leadership, and Accounting to complete investigations and approvals.
• Identify EPC and sales representative patterns, improve processes, and perform ad hoc complaints and claims analysis.

Requirements

• 2–4 years of experience demonstrating strategic thinking and problem-solving.
• Strong analytical, critical-thinking, communication, collaboration, organizational, and time-management skills.
• Excellent attention to detail and the ability to work independently or as part of a team.
• Good computer skills, including G Suite and Microsoft tools.
• Ability to work effectively in a fast-paced and rapidly changing environment.
• Successful completion of a background check is required for employment.

Nice to have

• Salesforce experience.
• BS/BA degree.
• Knowledge of the construction or solar industry.

Culture & Benefits

• Promote-from-within culture focused on talent development and career growth.
• Purpose-driven work supporting renewable energy adoption and home electrification.
• Unlimited paid time off.
• Medical, dental, and vision coverage.
• Paid parental leave and retirement plans.
• Collaborative culture focused on impact, balance, and customer experience.