Network Operations Center Manager (AI)

Location: Carlsbad, California, United States

Salary: $144,000–$227,500 annually. For specific locations in San Jose, the San Francisco Bay Area, and the New York City metropolitan area: $179,000–$268,000 annually.

Company

hirify.global delivers satellite and network communications for consumers, businesses, governments, and militaries worldwide.

What you will do

• Lead and develop a high-performing Network Operations Center team across all operational shifts.
• Ensure reliability, performance, continuous availability, and resilience of mission-critical network and cloud infrastructure.
• Lead incident response, critical outage resolution, root cause analysis, and change management.
• Build the operations center from the ground up, including staffing strategies, workflows, technology platforms, and performance metrics.
• Partner with engineering teams, service providers, vendors, and customers to meet service-level objectives.
• Implement AI and automation technologies to improve operational efficiency and issue resolution.

Requirements

• Experience building and leading teams in network operations, network engineering, or IT operations.
• At least 3 years of experience in satellite communications operations or support.
• Experience managing 24/7 operational environments, including shift scheduling and workforce planning.
• Strong networking, troubleshooting, incident response, analytical, and communication skills.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• US citizenship and an active DoD TS/SCI security clearance are required. A current DoD 8570 IAT Level II certification is required, or must be obtained within six months of hire.

Nice to have

• ITIL knowledge.
• Experience with AI, automation platforms, ServiceNow, or JIRA.
• Experience working in a distributed team environment.

Culture & Benefits

• Inclusive environment focused on positive impact and professional growth.
• Opportunities to shape a next-generation operations function during a period of growth.
• Medical, financial, and other benefits focused on health and wellness.
• Additional cash or stock incentives may be available depending on the position.
• Travel of up to 25% may be required.