Commerce & Loyalty Operations Associate (AI)

Location: Onsite five days a week in Mountain View, California, or Tysons, Virginia

Salary: $85,000–$95,000 USD annually; Mountain View, CA: $90,000–$100,000 USD annually

Company

hirify.global provides a digital identity wallet that helps consumers securely verify their identity and access services and offers online.

What you will do

• Launch, update, audit, and maintain commerce, loyalty, Work Profile, gated, and cash back offers.
• Manage affiliate and partner requests, activations, deactivations, commission changes, and catalog records.
• Coordinate merchandising placements, tracking links, promotional campaigns, and seasonal commerce events.
• Coordinate Work Profile shop launches and monitor post-launch performance and operational issues.
• Support fraud, transaction, purchase, cash back, and member-support investigations.
• Use AI and workflow tools to automate repetitive processes, improve quality assurance, and document operating procedures.

Requirements

• Bachelor’s degree or equivalent practical experience.
• At least one year of experience in e-commerce operations, affiliate or partner marketing, catalog management, merchandising, loyalty programs, or a related operational role.
• Experience managing a shared inbox, ticket queue, or centralized request channel.
• Strong attention to detail, written communication, audit, workflow, triage, and cross-functional coordination skills.
• Ability to learn affiliate networks, catalog platforms, Jira, Salesforce, Snowflake, and other administrative tools.
• Interest in using AI and automation to improve operational quality, speed, and scalability.

Nice to have

• Experience with affiliate marketing, cash back, loyalty programs, or e-commerce catalog operations.
• Familiarity with FMTC, Shopify applications, Braze campaigns, or email tracking-link quality assurance.
• Experience with AI and workflow-automation tools such as Claude, Cowork, or Zapier.
• Basic SQL or data-querying experience.
• Experience supporting fraud, trust and safety, transaction investigations, or customer-service operations.

Culture & Benefits

• Full-time, in-office work environment with comprehensive medical, dental, and vision coverage.
• Health savings, flexible spending, commuter, life insurance, disability, accident, and critical illness benefits.
• 401(k) with company match, parental leave, unlimited paid time off subject to policy, and company holidays.
• Learning and development benefit, wellbeing and childcare discounts, employee assistance program, and pet insurance.
• Commitment to equal employment opportunity and reasonable workplace accommodations.