Senior Manager of Service Delivery (Logistics)

Location: Chicago, IL or remote within the United States. Hybrid/remote, Monday through Friday, 8:00 AM–5:00 PM, with occasional flexibility for critical customer situations and time-sensitive transportation activity. Travel up to 20% for customer meetings, training, and onsite reviews.

Salary: $90,000–$115,000 per year, plus eligibility for annual performance incentives.

Company

hirify.global provides supply chain technology, managed logistics services, data-centric network solutions, and integrated freight technology across North America and Mexico.

What you will do

• Lead, coach, and develop Service Delivery professionals supporting multiple customer accounts and operational workstreams.
• Oversee customer service, transportation coordination, exception management, reporting, and client logistics execution.
• Serve as a primary operational contact for customers through proactive communication and dependable follow-through.
• Track SLAs, KPIs, scorecards, customer health, and service trends; coordinate recovery plans and manage escalations.
• Lead operating reviews and contribute to quarterly business reviews with accurate reporting and actionable insights.
• Improve workflows, documentation, data quality, automation, productivity, and cost to serve while partnering with Customer Success, Operations, Carrier Management, Finance, Product, Technology, and Implementation teams.

Requirements

• Must be based in the United States; the role is hybrid in Chicago or remote within the U.S.
• Bachelor’s degree preferred; equivalent transportation or logistics experience may be considered.
• 6+ years of experience in transportation, logistics, managed transportation, 3PL, or 4PL services, including at least 3 years leading people.
• Experience with a TMS such as Infios, MercuryGate, Oracle TM, or similar, with strong knowledge of transportation modes and operating workflows.
• Experience with customer service, load planning or coordination, tracking, exception management, carrier relationships, and operational reporting.
• Strong analytical, organizational, communication, conflict-resolution, prioritization, and decision-making skills; comfort with Microsoft Office, dashboards, and reporting tools.

Culture & Benefits

• Access to experts and resources for learning and development, with opportunities for internal mobility.
• Paid time off, floating holidays, volunteer time, rollover options, and paid parental leave.
• Medical, dental, vision, 401(k) with company match, flexible spending accounts, dependent care plans, and health savings account contributions.
• Short- and long-term disability coverage, subsidized life insurance, pet insurance, accident care, and legal advice.
• Employee Resource Groups, referral bonuses, fundraising, and volunteer events.