Manager, Payroll Tax Operations (Payroll Tax)

Location: Remote within Georgia, Nevada, or Texas, United States

Company

hirify.global is a financial technology platform offering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Lead a cross-functional team of Tax Processors handling notices, corrections, amendments, and pay-and-file cases.
• Own delivery, quality, SLA compliance, backlog reduction, and customer outcomes across a high-volume case environment.
• Act as the final internal escalation point for complex IRS and state notices, penalty assessments, cross-jurisdictional discrepancies, and audit inquiries.
• Coach team members through performance feedback, career development, hiring, onboarding, and skills calibration.
• Manage daily WIP reviews, huddles, performance boards, intake and closure workflows, and agency deadlines.
• Govern SOPs and knowledge-base content while translating regulatory updates into process changes and implementing operational improvements.

Requirements

• 5+ years of people management experience in payroll tax operations or a related service environment.
• 5+ years of hands-on payroll tax experience focused on notice resolution, amended returns, and payroll error correction across multiple states.
• Experience resolving complex IRS and state agency correspondence, penalty assessments, balance-due notices, and delinquency notices.
• Experience preparing and approving federal Forms 941-X and W-2c and state payroll tax returns across 10 or more states.
• Deep knowledge of FICA, FUTA, FITW, employment tax deposits, penalties, interest, reciprocal agreements, SUI, and local tax compliance.
• Proficiency with an enterprise payroll platform and case management systems such as Salesforce; a BS/BA in Accounting, Finance, or Business is preferred.

Nice to have

• Experience at a payroll service bureau, PEO, or multi-client tax operations center.
• Active Certified Payroll Professional (CPP) certification; CPP is required within 12 months of hire. FPC candidates actively pursuing CPP are accepted.
• Enrolled Agent designation.

Culture & Benefits

• Competitive compensation with a pay-for-performance rewards approach.
• Potential eligibility for cash bonuses, equity rewards, and benefits under applicable plans and programs.
• Regular pay comparisons across ethnicity and gender categories to support fair pay.
• High-volume, high-stakes service environment focused on quality and customer outcomes.