Client Success Manager (AI)

Location: New York, on-site

Salary: $130,000–$160,000 per year, plus equity and commission

Company

hirify.global provides an AI-native system of action for the software implementation lifecycle, connecting presales, delivery, documentation, and reusable implementation workflows.

What you will do

• Own onboarding, adoption, health checks, quarterly business reviews, renewals, and expansion for implementation-partner and systems-integrator accounts.
• Build and present ROI narratives connecting platform usage to faster delivery, fewer handoff errors, and improved margins.
• Help customers redesign workflows around AI and drive adoption among users, customer leaders, and executive stakeholders.
• Translate support issues, feature gaps, integration challenges, and customer feedback into prioritized product input.
• Work with technical stakeholders on security reviews, data handling questions, and integration scoping.
• Build Customer Success playbooks, templates, onboarding processes, health scoring, and adoption strategies.

Requirements

• 4+ years in Customer Success, Account Management, Implementation, or Delivery Consulting roles.
• Experience owning renewals, expansion, retention, and ROI conversations.
• Familiarity with systems integrators, professional services organizations, statements of work, scoping, and delivery models.
• Comfort working with integrations, data flows, security, compliance, and technical stakeholders.
• Strong written and verbal communication skills for executive recaps, QBRs, and delivery discussions.
• Based in New York and comfortable working on-site in an in-person collaborative environment.

Nice to have

• Experience in B2B SaaS or professional services.
• Experience building Customer Success functions in an early-stage startup.

Culture & Benefits

• Equity with significant upside for an early team member.
• Medical, dental, and vision coverage.
• Monthly wellness stipend.
• Unlimited paid time off.
• Daily meal stipend and dinner covered when working late.
• Weekly happy hours and team outings.