Bilingual Customer Care Associate I (Fintech)

Location: Las Vegas, Nevada; in-office, non-remote call center environment

Salary: $20.00 per hour, with a pay increase after 12 months for employees in good standing and tenure bonuses

Company

hirify.global is a fintech company building AI-native financial products that provide transparent pay-over-time options and credit services through a nationwide merchant network.

What you will do

• Answer inbound calls and support new and existing customers with their accounts.
• Respond to payment questions, general inquiries, and questions about using hirify.global products.
• Troubleshoot customer issues and provide appropriate resolution options.
• Follow scripts, handle escalated calls, and manage high call volumes professionally.
• Follow up with customers and retail partners as needed.

Requirements

• At least 6 months of call center experience or 1 year of customer service experience.
• Strong typing and computer skills, multitasking ability, and attention to detail.
• Ability to handle high call volumes and communicate professionally with customers and retail partners.
• Ability to access company systems from a mobile device using biometric authentication such as Face ID or fingerprint.
• Availability to work flexible schedules, including possible nights and weekends.
• Ability to work in the Las Vegas office; this is not a remote position.

Nice to have

• B2B and B2C customer service experience.
• Collections experience.

Culture & Benefits

• Mission-driven, people-first, inclusive, and collaborative culture.
• Competitive pay and stock options.
• Medical, dental, vision, life, EAP, parental leave, HSA, and pet insurance benefits.
• 12 days of PTO during the first year, increasing thereafter, plus holiday pay.
• 401(k) with company match and a cell phone stipend.
• Team-based strategic planning and ownership of deliverables.

Hiring process

• The process includes interviews by phone, video, or in person before an offer is made.