Technical Support Engineer (Salesforce)

Location: Remote in the United Kingdom

Salary: £46,900–£57,000 per year

Company

hirify.global develops digital forensics software and tools that help customers investigate cases and protect the people they serve.

What you will do

• Diagnose and resolve complex customer issues that require deeper investigation or lack documented solutions.
• Reproduce issues using test environments, logs, APIs, integrations, and diagnostic tools.
• Own support cases end-to-end while balancing speed, quality, and customer impact.
• Create and maintain internal and customer-facing knowledge base articles.
• Mentor and onboard Technical Support Engineers and provide technical guidance.
• Identify recurring issues and recommend improvements to support processes, tools, and product functionality.

Requirements

• Post-secondary education in IT, Computer Science, Engineering, or equivalent experience.
• 2–4+ years of experience in a technical, customer-facing support role.
• Magnet certification in a supported product or equivalent industry experience.
• Strong troubleshooting skills across systems, integrations, logs, and workflows.
• Experience mentoring peers and contributing to shared documentation.
• Experience with Salesforce Service Cloud, Communities, and Knowledge.

Culture & Benefits

• Remote full-time work in the United Kingdom.
• Focus on continuous learning, development, and knowledge sharing.
• Values centered on care, accountability, dedication to customers, and continuous evolution.
• Commitment to diversity, inclusion, and an accessible recruitment and work environment.
• Employment offers are conditional on satisfactory completion of a background check.