Technical Support Engineer II (Machine Learning)

Location: London, England; office attendance required 3–5 days per week

Salary: £56,000–£75,000 per year, plus discretionary bonus, equity awards, and benefits subject to eligibility.

Company

CoreWeave provides cloud infrastructure, tools, and services that help AI labs, startups, and enterprises build and scale artificial intelligence applications.

What you will do

• Respond to inbound support requests through email, live chat, and community forums.
• Triage bugs and feature requests according to customer type and issue severity.
• Track responses and maintain contact SLAs and fast response times.
• Troubleshoot issues with engineering and product teams and provide feedback on features.
• Identify recurring user issues and improve internal and external documentation.
• Participate in a 24/7 on-call rotation, including weekend support.

Requirements

• At least 2 years of programming experience through engineering work, a computer science degree, or personal projects.
• Proficiency in Python.
• Experience with machine learning frameworks and tools such as Keras, TensorFlow, PyTorch, PyTorch Lightning, Jupyter notebooks, Colab, or Matplotlib.
• Strong organization, autonomy, proactive problem solving, and clear customer communication.
• Interest in machine learning and the ability to learn product features and resolve issues independently.
• Ability to work from the central London office 3–5 days per week.

Nice to have

• Previous machine learning experience.
• Technical SaaS customer service experience.
• Experience with frontend frameworks.
• Experience with Docker, AWS, GCP, Azure, Kubernetes, or other cloud infrastructure.

Culture & Benefits

• Entrepreneurial, collaborative, and self-directed working environment focused on innovation.
• Medical, dental, and vision insurance fully paid by CoreWeave for eligible employees.
• Life, disability, mental wellness, family-forming, parental leave, and childcare benefits.
• Tuition reimbursement, employee stock purchase program, flexible PTO, and 401(k) with employer match.
• Catered lunches at office and data center locations.