Vice President, Client Success

Location: US - Ashburn, VA; hybrid position with office attendance determined by the hiring manager

Salary: $229,100–$338,050 USD per year, with potential bonus, equity, and sales incentive payments where applicable.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Lead Client Success strategy and outcomes for Super Regional and Regional Financial Institutions, Sponsor Banks, and DPS clients across North America.
• Oversee the end-to-end post-sale journey, including onboarding, implementation, service delivery, optimization, issue resolution, and retention.
• Build trusted relationships with C-suite and senior client stakeholders while serving as an executive sponsor and strategic advisor.
• Establish client health, satisfaction, adoption, performance, NPS, and OKR measures, and provide executive reporting on portfolio results.
• Build and lead a high-performing organization of people leaders and individual contributors, including succession planning and talent development.
• Coordinate Client Services, Sales, Product, Technology, Finance, Risk, Legal, and Operations to improve client outcomes and advance Client Success transformation.

Requirements

• 12 or more years of work experience with a bachelor’s degree, 10 or more years with an advanced degree, or 8 or more years with a PhD.
• Preferred: 15 or more years of experience in payments, financial services, technology, consulting, or a related industry.
• At least 10 years of people leadership experience, including responsibility for leaders and geographically dispersed teams.
• Deep knowledge of payments, issuer processing, authorization, clearing, connectivity, settlement, and financial institution operations.
• Experience managing executive client relationships, leading client-facing organizations, resolving complex cross-functional issues, and driving transformation in matrixed organizations.
• Strong financial acumen, business judgment, executive communication, stakeholder management, and working knowledge of AI concepts and applications.

Culture & Benefits

• Hybrid work arrangement with office attendance expectations confirmed by the hiring manager.
• Domestic and international travel of approximately 20% may be required; another section specifies travel of 5–10%.
• Benefits may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.
• Potential eligibility for bonus, equity, and sales incentive payments.
• Inclusive culture focused on collaboration, innovation, ownership, and employee development.