Onsite AV Service Technician (Audio Visual)

Location: Onsite at an assigned client site in Toronto, Ontario, Canada

Salary: CAD 32–36 per hour

Company

hirify.global designs and builds large-scale audio-visual, media, and immersive technology installations for media organizations, retailers, sports and live performance venues, corporate enterprises, and government agencies.

What you will do

• Provide daily onsite technical support for audio-visual systems at an assigned client location.
• Support meetings, conferences, and events, including end-user assistance.
• Perform preventive maintenance and repair faulty systems and equipment.
• Coordinate equipment repairs with internal teams, manufacturers, and vendors, including RMAs.
• Manage inventory records, ticketing updates, repair tracking, work duties, and event documentation.
• Produce reports that demonstrate the value of onsite support and maintain strong client relationships.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience with audio-visual systems.
• Strong client relationship management and client service skills.
• Ability to work throughout office buildings and campus grounds, including confined areas, ladders, lifts, scaffolding, and stairs.
• Ability to safely lift and handle equipment weighing up to 50 pounds.
• Successful background screening and driving records check.

Nice to have

• Postsecondary education, technical training, or client relations certifications.
• AVIXA CTS, Biamp, Crestron, or networking/IT certifications.
• Experience troubleshooting video walls, control systems, and DSP.
• Experience with video conferencing, unified communications, and collaboration platforms.
• Experience providing face-to-face technical support and managing internal or external client relationships.

Culture & Benefits

• Medical and dental plan options.
• Life, AD&D, short-term disability, and long-term disability insurance.
• Healthcare and dependent care flexible spending accounts.
• Paid time off and paid holidays.
• Commuter benefits and a diverse, inclusive workplace.