Account Manager (Parking Operations)

Location: Toronto, Ontario, Canada; onsite

Salary: CA$65,000–CA$70,000 per year

Company

hirify.global is a people-driven, technology-powered parking solutions provider operating 2,500 high-density parking facilities across 275 North American cities with a workforce of 6,500.

What you will do

• Act as the primary client contact, provide status updates, monitor service quality, and initiate corrective action.
• Support client contract negotiations, account start-up, security planning, assessments, surveys, and post-order updates.
• Manage staffing operations, schedules, labor costs, recruitment, selection, orientation, training, retention, and driving training.
• Maintain payroll and business records while planning, assigning, directing, and coaching employee work.
• Maintain a professional work environment, apply disciplinary actions, and ensure compliance with applicable laws, policies, and procedures.
• Develop and manage account budgets, authorize expenditures, resolve operational issues, and maintain inventory of equipment, supplies, and vehicles.

Requirements

• Excellent customer service, verbal communication, and written communication skills with team members, management, and clients.
• Must be able to speak, read, and write English.
• Knowledge of parking operations and procedures.
• Knowledge of supervisory practices and procedures, including assigning work, training, and discipline.
• Ability to provide positive direction and motivate performance.
• Experience in account management and revenue collection.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Must participate in the pre-employment screening process, including a drug screen and background investigation.

Culture & Benefits

• Full-time onsite employment in Toronto.
• Medical, dental, and vision coverage for employees and families.
• Life, accidental death, short-term disability, and eligible long-term disability insurance.
• Employee Assistance Program covering mental health, financial, and legal support.
• Employer-supported Registered Retirement Savings Plan, based on employee group.
• Paid vacation.

Hiring process

• Application and internal review.
• Phone screen.
• Onsite interview followed by the hiring decision.